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Last modified:
Monday, 12 November 2007 10:51:43 AM
What is Firefox2000
Firefox2000 is an established Computer technology
company providing IT solutions and personalized services to the
business sector in North Bay, Ontario and surrounding area.
Firefox2000 is a small family computer networking company providing
services to a number of profit and non-profit associations in the North
Bay and surrounding area since 1993. As we progressed in our ability to
offer exceptional customer service, our client base began to grow at a
significant pace. This was accomplished primarily through
word-of-mouth advertising and referrals by clients who were happy with
our services.
We are friendly computer technical support service company. We try
solve any computer related problem and help you embrace the technology.
We live and breathe the technology so you don’t have to!
We can try to save you from having to deal with annoying computer
problems so you may concentrate on what you do best - taking care of
your business. Technology will make you more efficient, save you time
and money.
Computer tech support is gaining importance as
being a part of a company's competitive advantage. Computer technical
support is becoming more and more popular with the increase of Internet
use by companies and clients. Today's market requires that access
to important and sensitive information combined with the efficient and
secure transfer of that data make proper technical support a ongoing
concern. Having efficient tech support available will ensure that
your technical requirements are met, which will result in a more
productive work environment.
Some of the key features of
Firefox2000 Support are:
- Phone support: Phone tech
support (Tech has access to a knowledge base of frequently asked
computer and technical questions)
- Email capabilities: for
those people who do not find the technical answer they are looking
for on a website
- Online Chat: MSN online chat
is monitored by staff incase online help is required to solve simple
help desk type questions.
Some of the key Basic Services we
provide:
Our Mission
- Provide a networking solutions for your business from intranet
connection to internet access.
- Our experienced and highly certified
professionals give our clients the confidence that their systems are
being securely and expertly managed, allowing them to focus on their
core business. That's the promise of personalized service.
- Our personalized services give our clients
the comfort that we will be there when we're needed and that we are
constantly keeping an eye on emerging technologies for those which
can help to meet their business needs. That's the power and
confidence of managed technology and experience.
Reaching our Goals
Our goal is to provide our clients with a level of service which will
enable them to perform their day to day tasks without worry. Call it
small town service; old time service; personalized service; or just
great service; it's a level of service which means the client is always
happy.
We do this a number of ways:
- by ensuring that there is always communication with clients
so the tech is always familiar with the client's network and
systems
- by ensuring that we maintain full and detailed technical
documentation on client networks and systems
- by providing excellent response times on client
communications
- by taking ownership of client networks, systems, and issues
to whatever degree is expected of us
- by overseeing every LAN Administration and Complete IT
Solution account
- by having interpersonal skills in addition to technical
skills
- by working closely with customers at the administrative
level to ensure they receive the service levels we promise
We are dedicated to provide the most cost-effective and innovative
solutions to meet unique business goals and technical requirements of
each client. Our extensive technical expertise allows us to
implement solutions using today’s leading edge intelligence technologies
and products delivering exceptional value and quality of service to our
clients.
Contact Information:
- Telephone:
(705) 476-8427
- Fax:
(705) 476-4299
- Postal address:
162 Duke St. E. North Bay ON P1B 1R3
- Electronic mail
- General Information:
Technical Support
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